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Introduction to the ITIL V3 Service Lifecycle by AXELOS (Paperback, 2011)

About this product

About this product

Product Information

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Product Identifiers

Publisher
TSO
ISBN-13
9780113313099
eBay Product ID (ePID)
112327674

Product Key Features

Author
Axelos
Publication Name
Introduction to the Itil V3 Service Lifecycle
Format
Paperback
Language
English
Subject
Computer Science, Management
Publication Year
2011
Type
Textbook
Number of Pages
273 Pages

Dimensions

Item Height
240mm

Additional Product Features

Title_Author
Axelos
Country/Region of Manufacture
United Kingdom

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