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Brand new (or dry in storage for a long time) product can give the appearance of something wrong with water level. Switch off and detach water tank. Half fill the water tank. Don't connect back to unit and switch unit on. It will beep and complain about low water. Now connect tank and listen to pump hum. Select high steam level and hopefully pump will suck more water in. Any problems with first use - just temporarily remove and reattach tank with unit on. Once initial "run in" is over - unit is great. Not automatic descaling (I don't believe such a thing is possible) but the ability to open the base (Allen key supplied) and truly de-scale is a blessing. Scale build-up is the major cause of steam iron failure so this maintenance feature is a major plus. Strong cable clamp - thoughtful design as part of base - means tidying away is easy. This unit really can "put on steam". It creates steam within the base NOT as cheaper models do (pour water internally onto soleplate). 2 pump mechanisms. 1 to move steam from base to iron soleplate. 1 to draw water from tank to base. Consequently - it may turn it's pump on to replenish steam asynchronous to your squeezing the " steam trigger ". But, this ensures continuous steam " on tap " when you want it. Manual ways you can even steam items on a hanger. Haven't tried yet but, could be useful. 10 minute no action auto turnoff safety feature - adds to the confidence that this is a well thought out, made to last product.Read full review
Verified purchase: Yes | Condition: Refurbished
Bought this iron because it was a later model but only has one steam boost Thought it would have had the two buttons However it does work well TIME WILL TELL
Verified purchase: Yes | Condition: Refurbished
Fantastic! No more hard pressing and re-runs to get creases out. Light and easy to use. Can't quite believe what a difference it makes.
Verified purchase: Yes | Condition: Refurbished
Fab iron, easy and light to use and cut my ironing time down by 30mins 😊
Verified purchase: Yes | Condition: Pre-owned
Had a Philips steam generator iron before this had years an was hoping that this one would be as good but have to sa it’s better
Verified purchase: Yes | Condition: Refurbished
