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Owning ITIL(R) by Rob England (Paperback, 2009)

About this product

About this product

Product Information

This book is essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(R) proposal or asked to oversee an ITIL project, or find something called ITIL or Service Management in their budget. It tells you what the ITIL industry won't. For everyone else involved in ITIL projects, this book will help you stay grounded and safe. The book explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect from it. It describes how to ensure an ITIL project succeeds, what to look for in the business case, and how to measure the results. See www.itskeptic.org/owningitil ITIL(R) is a Registered Trade Mark and a Registered Community Trade Mark of the UK Office of Government Commerce ( OGC ). ITIL(R) is registered in the U.S. Patent and Trademark Office.

Product Identifiers

Publisher
Lulu.com
ISBN-13
9781409278252
eBay Product ID (ePID)
12046699239

Product Key Features

Author
Rob England
Publication Name
Owning Itil (R)
Format
Paperback
Language
English
Subject
Computer Science, Management
Publication Year
2009
Type
Textbook
Number of Pages
180 Pages

Dimensions

Item Height
229mm
Item Width
152mm
Item Weight
273g

Additional Product Features

Title_Author
Rob England
Country/Region of Manufacture
United Kingdom

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