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Service Strategy by Majid Iqbal, Michael Nieves (Paperback, 2007)

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ITIL Service Strategy. Title: ITIL Service Strategy. Binding: Paperback. Condition: Very Good. Weight: 980 Gms.

About this product

Product Information

Service Strategy provides guidance on developing service-based business models and strategies. It defines the value-creating context and principles of service management that shape decisions, policies, and processes across the ITIL Service Lifecycle. Service Strategy defines the objectives, resources, and constraints within which services and the relationships they define with customers are to be managed. The core process in Service Strategy involves defining the market, developing the offerings, developing strategic assets and preparing the organization for execution through the Service Lifecycle. This process is driven by functions such as Financial Management, Service Portfolio Management, Demand Management, Organization Development and Sourcing Management. The book introduces the role of Product Manager as a counterpart to Business Relationship Managers. The guidance in Service Strategy is relevant to service providers in the public and private sectors. It is useful for developing strategic perspectives, distinctive positions in customer's minds, and effective execution through the Service Lifecycle. Service Strategy places business outcomes for customers at the centre of all dialogue in service management. Services are viewed as means for engaging the capabilities and resources of service providers in support of the customer's business. The book also highlights the need for organization design and development to ensure that process models are properly integrated within the reality from which they were abstracted. Key topics include Market Spaces, Service Definitions, Value Creation, Value Capture, Value Networks, Service Assets, Business Service Management, Demand Patterns, Service Level Packages, Option Spaces, Service Automation, and Service Provider Risks.

Product Identifiers

Publisher
TSO
ISBN-13
9780113310456
eBay Product ID (ePID)
91436375

Product Key Features

Author
Majid Iqbal, Michael Nieves
Publication Name
Service Strategy
Format
Paperback
Language
English
Subject
Business
Publication Year
2007
Type
Textbook
Number of Pages
276 Pages

Dimensions

Item Height
280mm
Item Width
215mm

Additional Product Features

Title_Author
Michael Nieves, Majid Iqbal
Country/Region of Manufacture
United Kingdom

All listings for this product

item 1 ITIL Service Strategy, Michael Nieves, Used; Very Good Book
$3.73
+$6.49 shipping
item 2 ITIL Service Strategy,Majid Iqbal,Michael Nieves
$4.08
+$11.24 shipping
item 3 Service Strategy Paperback Ogc
$7.08
+$10.01 shipping
item 4 ITIL Service Strategy
$4.73
+$24.51 shipping

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Picture 1 of 1

Service Strategy by Majid Iqbal, Michael Nieves (Paperback, 2007)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 ITIL Service Strategy, Michael Nieves, Used; Very Good Book

item 2 ITIL Service Strategy,Majid Iqbal,Michael Nieves

item 3 Service Strategy Paperback Ogc

item 4 ITIL Service Strategy

Best Selling in Textbooks

Diagnostic and Statistical Manual of Mental Disorders DSM-5-TR by American Psychiatric Association (2022, Trade Paperback)

Self Heal by Design : The Role of Micro-organisms for Health by Barbara O'Neill (2018, Trade Paperback)

Leadership : Theory and Practice by Peter G. Northouse (2021, Trade Paperback, Revised edition)

Research Design : Qualitative, Quantitative, and Mixed Methods Approaches by J. David Creswell and John W. Creswell (2022, Trade Paperback)

Designing Data-Intensive Applications : The Big Ideas Behind Reliable, Scalable, and Maintainable Systems by Martin Kleppmann (2017, Trade Paperback)

Cognitive Behavior Therapy : Basics and Beyond by Judith S. Beck (2020, Hardcover)

Encyclopedia of Counseling : Master Review and Tutorial for the National Counselor Examination, State Counseling Exams, and the Counselor Preparation Comprehensive Examination by Howard Rosenthal (2017, Trade Paperback, Revised edition,New Edition)

Save on Textbooks

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