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Foundations of ITIL: 2011 by Pierre Bernard (Paperback, 2012)

About this product

About this product

Product Information

For trainers free additional material of this book is available. This can be found under the Training Material tab. Log in with your trainer account to access the material. This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade. The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement

Product Identifiers

Publisher
Van Haren Publishing BV
ISBN-13
9789087536749
eBay Product ID (ePID)
117407759

Product Key Features

Author
Pierre Bernard
Publication Name
Foundations of Itil: 2011
Format
Paperback
Language
English
Subject
Computer Science
Publication Year
2012
Type
Textbook
Number of Pages
1 Pages

Additional Product Features

Title_Author
Pierre Bernard
Series Title
Best Practice Series
Editor
Van Haren Publishing
Country/Region of Manufacture
Netherlands

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